Christine has been living at her villa for the past two years, enjoying the comfort and independence that comes with having her own space. Over time, as her care needs evolved, Christine made the decision to reach out to Forward Ability Personal Care Community, to ensure she received the personalised care and assistance she needed. Today, Christine is not only receiving support from Personal Care, but she is also incredibly happy with the services provided by her care team. Here’s her story, in her own words.
A Seamless and Compassionate Support System. When Christine first reached out to Forward Ability Support, her priority was to ensure that her specific needs were met in a way that felt comfortable, respectful, and supportive. “I’ve been living at my villa for two years now, and I decided to reach out for support because I knew I needed help with some daily activities,” Christine explains. “I have to say, the team at Forward Ability Support has been outstanding from the beginning. They always go out of their way to accommodate my needs, and I really appreciate the care they provide.” Christine has had a particularly positive experience with the way the Community Care and Support Manager and the Rostering Coordinators have worked to fit her care schedule, making sure the right support workers are available when she needs them. “The Personal Care Team is so flexible and always ensures that my needs are met. They really take the time to understand my routine, and I feel like I’m never a burden,” she shares.
What Christine Loves Most About Personal Care. When asked what she values most about the Personal Care services she receives, Christine’s answer is clear. “The team really understands me and my needs. I feel like I’m in good hands every single day,” she says. “They always know what I like, how I like things done, and they do it with a level of care that truly makes me feel respected.” The support workers have become more than just caregivers to Christine – they have become part of her daily life, helping her with everything from personal care to making sure her home is organised and comfortable. “The support workers look after me really well. They’re lovely girls, and they get along so well with each other. It’s nice to have such a friendly team looking after me,” she says.
Christine is also particularly appreciative of the personal connection she shares with her support workers. “They always take the time to ask how I’m feeling and make sure I’m doing okay. That’s what makes the difference. It’s not just about the tasks – it’s about how they make me feel.”
Freedom and Security of Living at Ferguson Lodge.Christine has also found that living at Ferguson Lodge offers the perfect balance between independence and security. “If you’re thinking about engaging Forward Ability Support for Personal Care or living at Ferguson Lodge, I would absolutely recommend it,” Christine says. “You get the freedom to live in your own space, but you also have the security of knowing that help is available whenever you need it.”
At Ferguson Lodge, residents enjoy the independence of living in their own homes, while also benefiting from the peace of mind that comes with the security and support of the Lodge’s staff. “You’re very well taken care of here,” Christine adds. “The security team, the staff, and everyone at the Lodge are so attentive. There’s always someone around to make sure everything is safe and secure, and that really puts my mind at ease.”
Caring for Tilley, Christine’s Beloved Dog, Is Part of the Equation. One of the key factors that led Christine to choose Forward Ability Support was the team’s willingness to care for her dog, Tilley. As a devoted pet owner, Christine knew that in order for her to receive the care she needed, Tilley’s well-being had to be part of the equation. “One of my main requirements when reaching out to support workers was that they could look after me and Tilley. She’s such an important part of my life, and I’m so thankful that the support workers have been able to care for her just as well as they care for me.”
Christine smiles as she talks about how the support workers have taken Tilley into their care, ensuring she is fed, exercised, and well looked after. “The girls have done an amazing job. Tilley is so well cared for, and it really takes the pressure off me,” Christine says. “I don’t have to worry about her, and I know she’s in good hands.”
Why Christine Trusts Forward Ability Support. What stands out most to Christine about her experience with Forward Ability Support is the genuine compassion and understanding shown by the entire team. “I truly believe that Forward genuinely cares about their clients,” Christine shares. “They really take the time to understand my needs, and I never feel like I’m being a nuisance – even when I’m asking for something extra. They always accommodate me with patience and kindness.”
For Christine, the emotional and practical support she receives from Forward Ability Support has made all the difference. She feels empowered in her own home, knowing that she has a team she can rely on. “I feel very happy that I have Forward looking after me. I feel respected and valued, and that’s what matters most to me.”
Beyond Traditional Care.Christine’s story is a testament to the power of personalised, compassionate care. It’s not just about the support workers fulfilling a list of tasks – it’s about building trust, forming genuine connections, and ensuring that every aspect of a client’s life is respected, from their health needs to their emotional well-being, and even their beloved pets.
Christine is living proof that Forward Ability Support goes beyond traditional caregiving, providing a service that truly understands and cares for the people they work with. If you’re considering personal care or support, Christine’s message is clear: “I’m so happy with the service I receive. Forward Ability Support is a great choice, and I feel truly cared for every day.”