Feedback & complaints

If you would like to provide general feedback on how we can improve our services, please do so below. We really appreciate your feedback; feel free to share specifically what you would like us to do differently or any other ideas.

Submit your feedback

Please select*
My comment is in regards to:*

Please include information about:

  • What happened
  • When it happened
  • Who was involved
  • What you would like to happen in response to your feedback
Consent*

To make a complaint:

  • You can make a complaint verbally to a Forward or BrightSky employee, providing them with a step by step account of the issue.
  • If your issue cannot be managed at the time, you may ask to speak with the manager of the service.
  • All product related complaints should be directed to BrightSky Customer Services on 1300 88 66 01.
  • You can also make a written complaint by using our online form. Once your form is submitted, you will see a confirmation on screen and if you have provided your email address, a copy of your complaint form will be emailed to you for your records.

Additional information should you wish to make a complaint

As a recipient of Forward or BrightSky services, you have the right to raise your concerns and have them resolved quickly, to your satisfaction and without fear of retribution.

Your complaint will be managed confidentially and in a timely manner.

Feedback provides us with an opportunity to learn and understand how to improve our services.

External Agencies

Health Care Complaints Commission


Level 12, 323 Castlereagh Street, Sydney NSW 2000

Phone: (02) 9219 7444
Toll Free: 1800 043 159
TTY: (02) 9219 7555
Fax: (20) 9281 4585
E-mail: hccc@hccc.nsw.gov.au

Complaints Resolution & Referral Service


PO Box 1764, Osborne Park DC, WA 6916

Toll Free: 1800 880 052
TTY: 1800 555 677and ask for 1800 464 800
Fax: (08) 9382 9277

NSW Ombudsman


Level 24, 580 George St, Sydney NSW 2000

Phone: (02) 9286 1000
Toll Free: 1800 451 524
TTY: 1800 555 630
Fax: (20) 9281 4585
E-mail: nswombo@ombo.nsw.gov.au

Got a question?

Talk to us for more information about our services and how we can help you.