Feedback & complaints

If you would like to provide general feedback on how we can improve our services, please do so below. We really appreciate your feedback; feel free to share specifically what you would like us to do differently or any other ideas.

Submit your feedback

To make a complaint:

• You can make a complaint verbally to a Forward or BrightSky employee, providing them with a step by step account of the issue.
• If your issue cannot be managed at the time, you may ask to speak with the manager of the service.
• All product related complaints should be directed to BrightSky Customer Services on 1300 88 66 01.
• You can also make a written complaint by using our online form. Once your form is submitted, you will see a confirmation on screen and if you have provided your email address, a copy of your complaint form will be emailed to you for your records.

Additional information should you wish to make a complaint

As a recipient of Forward or BrightSky services, you have the right to raise your concerns and have them resolved quickly, to your satisfaction and without fear of retribution.

Your complaint will be managed confidentially and in a timely manner.

Feedback provides us with an opportunity to learn and understand how to improve our services.

External Agencies