Looking for support?

Please reach out, we’re here to help.

Message us

Request a call back

Have a customer support representative call you.

Request a call back

We welcome your feedback

Whether you have a compliment or concern about the service you have received from us, we would like to know about it. This helps us to continuously improve our service delivery.

Get in touch

General enquiries


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)

Clinical enquiries


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)

Membership line


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)

Personal care


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)

Ferguson Lodge accommodation


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)
Sat – Sun, 10am – 6pm (AEST/AEDT)

BrightSky Australia


Contact hours
Mon – Fri, 9am – 5pm (AEST/AEDT)

Forward Offices

NSW Head Office


Office address:
6 Holker Street,
Newington NSW 2127

Mailing address:
PO Box 6347,
Silverwater DC NSW 2128, Australia

NSW Northern Region


Office address:
27 Veronica Street,
Cardiff NSW 2285

Northern Territory


Office address:
1 / 32 Benison Road,
Winnellie NT 0820

Phone:
1300 88 66 01

Email:
forwardnt@fas.org.au

BrightSky Australia Offices

NSW Head Office


Office address:
6 Holker Street,
Newington NSW 2127

Mailing address:
PO Box 6347,
Silverwater DC NSW 1811, Australia

QLD Brisbane Office


Office address:
4 Parkview Drive,
Archerfield QLD 4108