At Forward, we value openness and transparency
We encourage you to speak up and raise any concerns you may have, and feel confident and supported to do so. There are a number of different ways in which you can speak up.
Whistleblowing
Whistleblowing is a way in which you can anonymously report misconduct. As an example, situations you may become aware of could involve someone misusing money, discrimination or a person offering a gift or bribe. You can read our Whistleblower policy and fact sheet here.
Whispli
What is Whispli? and how do I use it?
If you become aware of these or other situations where you think something is wrong you can report it to using our online anonymous tool called Whispli.
Whispli is a trusted and independent tool enabling you to create your safe space to speak up. It is available 24 hours a day, 7 days a week.
By using Whispli you will remain anonymous as the tool deletes the IP address (Internet Protocol address which identifies computers on the Internet) as soon as you lodge the report. This means Forward will not be able to see your IP address, email address or anything else that may identify you.
Alternative Options
If you don’t feel comfortable using Whispli, you can also choose to make a report to an external legal or government agency such as:
- ASIC – Australian Securities and Investments Commission
- APRA – Australian Prudential Regulation Authority
- The Ombudsman in your local State
- Australian Federal Police, your State Police, or a Parliamentarian or journalist
No matter which way you choose, your report will be taken seriously and handled sensitively with regards to your privacy.
At all times Forward will follow the legal requirements established under the whistleblower protection regime in Part 9.4AAA of the Corporations Act 2001.
Make a complaint or give feedback
As a recipient of Forward supports or services, there may be times where you want to make suggestions for improvements or compliment Forward on the supports or services you have received. There may also be instances where you may want to raise concerns or express dissatisfaction with Forward supports and services. There are several ways that you can share your feedback or complaint with us.
Got a question?
Talk to us for more information about our services and how we can help you.